Withdrawal/ Return
A) In case you wish to change or return the product you purchased, you can do so within 14 days from the date you received it. In this case, you only bear the transport cost of returning the products.
B) In the event that the reason for returning the product concerns an error on our part, then the return costs are borne by us. In this case, to return the product, contact 2310-227200.
C) The return possibilities are as follows: a) credit or b) refund. In case you want a refund and the transaction was made with a credit card, then your money will be credited back to your card. Refunds are not accepted for gift recipients, special orders, and if the jewelry has been altered in any way (eg engraving, ring resizing, etc.). No returns are accepted if the product has been used or if its original packaging has been damaged.
Order cancellation
You have the possibility to cancel your order by calling 2310 227200 depending on the stage of development of your order we will inform you about the options you have. If the customer cancels the order when the products are in the carrier, then the customer is required to pay the shipping costs to our company.